01/01/2014

Parameters Tell the Design Story: Ideation and Abstraction in Design Optimization

We report qualitative findings from interviews and observations…

01/01/2013

Net Promoter Scores and the Value of a Good User Experience

At Autodesk we’ve been using the Net Promoter method to analyze user…

01/01/2012

User Experience and Likelihood to Recommend: Linking UX and Net Promoter Score

This study reports on a two-year survey in which user experience…

01/01/2009

Parts of the SUM: A Case Study of Usability Benchmarking Using the SUM Metric

We present real-world lessons learned conducting a usability benchmark…

01/01/2008

Evaluating Collaborative Features of Critical Care Systems: A Methodological Study of Information Technology in Surgical Intensive Care Units

This study evaluates the collaborative features of a critical care…

01/01/2005

Team Size and Technology Fit: Participation, Awareness and Rapport in Distributed Teams

In this paper we investigate the effects that team size has on…

01/01/2004

Keeping Your Distance: Remote Usability Testing or the Lab – which is best?

Link to Publication: http://uxpamagazine…

01/01/2003

Computer Mediated Communication among Teams: What are “Teams” and how are they “Virtual”?

This chapter is concerned with computer-mediated communication among…

01/01/2003

Effects of Team Size on Participation, Awareness, and Technology Choice in Geographically Distributed Teams

In this paper we investigate the effects that team size has on…

01/01/2002

Why Distance Matters: Effects on Cooperation, Persuasion and Deception

In this study, we examine how geographic distance affects…

01/01/2001

Social Affordances: Understanding Technology Mediated Social Networks at Work

Computer-mediated communication (CMC) technology includes messaging…

01/01/2001

Social Presence with Video and Application Sharing

We present two experimental studies examining the effects of…

01/01/2000

Interaction and Outeraction: Instant Messaging in Action

We discuss findings from an ethnographic study of instant messaging…

01/01/1999

The Adoption and Use of ‘BABBLE’: A Field Study of Chat in the Workplace

One way to gain a principled understanding of computer-mediated…

01/01/1999

Socially Translucent Systems: Social Proxies, Persistent Conversation, and the Design of “Babble”

We take as our premise that it is possible and desirable to design…

01/01/1998

Babble: Supporting Conversation in the Workplace

For the last year our group has been developing and using a prototype…