Publication
User Experience and Likelihood to Recommend: Linking UX and Net Promoter Score
AbstractThis study reports on a two-year survey in which user experience attributes, e.g. ease-of-use, were found to contribute significantly to users’ willingness to recommend a product. It is a case study which applies a model of customer satisfaction from the field of Customer Loyalty to the field of Software User Experience.
Download publicationRelated Resources
See what’s new.
2025
Jet Engine Efficiency takes off at the Autodesk GallerySee how an Autodesk Research project aimed at making more efficient…
2014
Retrieving Causally Related Functions from Natural-language Text for Biomimetic DesignIdentifying biological analogies is a significant challenge in…
2009
Nucleus: Towards a Unified Dynamics Solver for Computer GraphicsThis paper presents a unified dynamics solver developed by the author…
2022
CAPRI-Net: Learning Compact CAD Shapes with Adaptive Primitive AssemblyWe introduce CAPRI-Net, a self-supervised neural net-work for learning…
Get in touch
Something pique your interest? Get in touch if you’d like to learn more about Autodesk Research, our projects, people, and potential collaboration opportunities.
Contact us