Publication
User Experience and Likelihood to Recommend: Linking UX and Net Promoter Score
AbstractThis study reports on a two-year survey in which user experience attributes, e.g. ease-of-use, were found to contribute significantly to users’ willingness to recommend a product. It is a case study which applies a model of customer satisfaction from the field of Customer Loyalty to the field of Software User Experience.
Download publicationRelated Resources
See what’s new.
2011
As-Killing-as-possible vector fields for planar deformation
Cartoon animation, image warping, and several other tasks in…
2009
Algorithms Re-engineering as a fundamental step towards Exploitable Hybrid Computing for Engineering Simulations
Despite economic uncertainties, engineering projects are constantly…
2003
Keyframe Control of Smoke Simulations
We describe a method for controlling smoke simulations through…
2020
SpaceAnalysis: A Tool for Pathfinding, Visibility, and Acoustics Analyses in Generative Design Workflows
A growing number of architectural design efforts are making use of…
Get in touch
Something pique your interest? Get in touch if you’d like to learn more about Autodesk Research, our projects, people, and potential collaboration opportunities.
Contact us