Publication
User Experience and Likelihood to Recommend: Linking UX and Net Promoter Score
AbstractThis study reports on a two-year survey in which user experience attributes, e.g. ease-of-use, were found to contribute significantly to users’ willingness to recommend a product. It is a case study which applies a model of customer satisfaction from the field of Customer Loyalty to the field of Software User Experience.
Download publicationRelated Resources
See what’s new.
2026
From Generative AI to Future Impact: What SXSW RevealedAutodesk Researchers share their takeaways from SXSW…
2025
Safer by Design: Benchmarks for Generative AIExploring new benchmarks for evaluating LLMs on engineering design…
2023
ANPL: Towards Natural Programming with Interactive DecompositionInteractive programming system ensures users can refine generated code…
2010
Multi-Objective Optimization in ArchitectureThe challenge of the architect is to create a high performing building…
Get in touch
Something pique your interest? Get in touch if you’d like to learn more about Autodesk Research, our projects, people, and potential collaboration opportunities.
Contact us