Publication
User Experience and Likelihood to Recommend: Linking UX and Net Promoter Score
AbstractThis study reports on a two-year survey in which user experience attributes, e.g. ease-of-use, were found to contribute significantly to users’ willingness to recommend a product. It is a case study which applies a model of customer satisfaction from the field of Customer Loyalty to the field of Software User Experience.
Download publicationRelated Resources
See what’s new.
2025
From Tool to Collaborator: How GenAI Is Transforming Academic WritingExploring the rapid technological advancement of GenAI and how it can…
2025
Automating Multi-Turn Cable Routing on the NIST Fixture Board with a Bi-Manual Robot and Caging GrippersIntroduces a hierarchical modular learning framework which enables…
2023
Autodesk and Aspen Digital ask “What are possible futures the world may face in the next 20 years?”Autodesk and Aspen Digital’s Foresight Group produced…
2011
Searching for Software Learning Resources using Application ContextUsers of complex software applications frequently need to consult…
Get in touch
Something pique your interest? Get in touch if you’d like to learn more about Autodesk Research, our projects, people, and potential collaboration opportunities.
Contact us