Publication | ACM SIGCHI Conference on Human Factors in Computing Systems 2021
Supporting Rich and Low-Effort Knowledge Capture
Think-Aloud Computing: Supporting Rich and Low-Effort Knowledge Capture
Rebecca Krosnick, Fraser Anderson, Justin Matejka, Steve Oney, Walter S. Lasecki, Tovi Grossman, George Fitzmaurice
ACM SIGCHI Conference on Human Factors in Computing Systems 2021
When users complete tasks on the computer, the knowledge they leverage and their intent is often lost because it is tedious or challenging to capture. This makes it harder to understand why a colleague designed a component a certain way or to remember requirements for software you wrote a year ago. We introduce think-aloud computing, a novel application of the think-aloud protocol where computer users are encouraged to speak while working to capture rich knowledge with relatively low effort. Through a formative study we find people shared information about design intent, work processes, problems encountered, to-do items, and other useful information. We developed a prototype that supports think-aloud computing by prompting users to speak and contextualizing speech with labels and application context. Our evaluation shows more subtle design decisions and process explanations were captured in think-aloud than via traditional documentation. Participants reported that think-aloud required similar effort as traditional documentation.
See what’s new.
Exploring the Perspectives of the Next Generation of Researchers
A conversation with three summer interns to discuss their experiences…
MeetingMate: an Ambient Interface for Improved Meeting Effectiveness and Corporate Knowledge Sharing
We present MeetingMate, a system for improving meeting effectiveness…
Quantified Self is an organization supporting new discoveries made…
Novel Input & Output
The nature and quality of interaction can be dramatically affected by…
Get in touch
Something pique your interest? Get in touch if you’d like to learn more about Autodesk Research, our projects, people, and potential collaboration opportunities.Contact us