Publication

A Classification of Opening Posts in Commercial Software Help Forums

Abstract

The opening posts in software help forums reflect the users’ confusion/expectations regarding to the software learning and usage. In this study, we present a classification of 1200 opening posts in two commercial software help forums (Adobe Photoshop u0026 Cakewalk Sonar) based on three dimensions: type, scope, and topic. We find that the most common opening posts are related to error/stuck situations while using the software to finish a specific task. Additionally, users tend to spend more words to describe posts that involve the operating system or installation issue. Our classification presents a new perspective to examine the software feedback from users and motivates design implications for software designers and researchers.

Related Resources

See what’s new.

Article

2023

Research Conversations with Shijie (Brandon) Bian

A former Autodesk intern shares his experiences and learnings…

Publication

2008

Staggered Poses: A Character Motion Representation for Detail–Preserving Editing of Pose and Coordinated Timing

We introduce staggered poses—a representation of character motion…

Publication

2022

SkexGen: Autoregressive Generation of CAD Construction Sequences with Disentangled Codebooks

We present SkexGen, a novel autoregressive generative model for…

Publication

1997

The Rockin’Mouse: Integral 3D manipulation on a plane

A novel input device called the Rockin’Mouse is described and…

Get in touch

Something pique your interest? Get in touch if you’d like to learn more about Autodesk Research, our projects, people, and potential collaboration opportunities.

Contact us