Publication
A Classification of Opening Posts in Commercial Software Help Forums
Abstract
The opening posts in software help forums reflect the users’ confusion/expectations regarding to the software learning and usage. In this study, we present a classification of 1200 opening posts in two commercial software help forums (Adobe Photoshop u0026 Cakewalk Sonar) based on three dimensions: type, scope, and topic. We find that the most common opening posts are related to error/stuck situations while using the software to finish a specific task. Additionally, users tend to spend more words to describe posts that involve the operating system or installation issue. Our classification presents a new perspective to examine the software feedback from users and motivates design implications for software designers and researchers.
Related Resources
See what’s new.
2025
In-Context Imitation Learning via Next-Token PredictionThis robotics approach allows flexible and training-free execution of…
2023
DiffVL: Scaling Up Soft Body Manipulation using Vision-Language Driven Differentiable PhysicsInteractive programming system ensures users can refine generated code…
2000
Large displays in automotive designThe ability to display and interact with large-scale representations…
Get in touch
Something pique your interest? Get in touch if you’d like to learn more about Autodesk Research, our projects, people, and potential collaboration opportunities.
Contact us