Evolutionary engagement in an ongoing collaborative work process: a case study

AbstractWe describe a case study in which experimental collaboration technologies were used for over two years in the real, ongoing work process of intellectual property management (IPM) at Xerox PARC. The technologies include LiveBoardbased meeting support tools, laptop notetaking tools, digital audio recording, and workstation tools to later access and replay the meeting activities. In cooperation with the IPM manager, both the work process and the tools were continuously evolved to improve the process. We supported and observed over 60 meetings, leading to a rich set of empirical observations of the meeting activities. We note some practical lessons for this research approach.